Although CSEA handles most issues associated with your support case, we do not handle all issues that may arise. Below you will find a list of things that CSEA does NOT handle.

CSEA does NOT

• Deal directly with issues of visitation and/or custody.

• Offer and/or dispense legal advice. This should be handled by a private attorney or by contacting Juvenile or Domestic Court directly. (See Important Contact Information sheet)

• Provide representation for the Obligor or Obligee at court hearings. Although the CSEA will have attorneys present at court hearings, he/she represents the CSEA, NOT the individual Obligor or Obligee.

• Provide copies of Judgment Entries for Domestic or Juvenile Court Orders.

• Assign different Caseworkers for the Obligor and Obligee on the same case. There is one Caseworker assigned to each case. The Caseworker is a neutral party responsible for the enforcement of the Support Order(s). They do NOT take sides and they do NOT represent either party.

• Give credit for direct payments (payments made outside of the CSEA). By law, direct payments are considered a gift.

• Dictate or verify how support is utilized (i.e. rent, utilities, food, clothing, etc.).

• Use a current spouse.s income to determine support obligation(s). An Obligor.s and/or Obligee.s current spouse.s income cannot be used when determining the support Obligation. (See Modification Information sheet).

• Discuss a case with a third party without receiving prior written consent of the Obligor or Obligee.

• Process waivers of all financial obligations.

• Give advice on tax exemption questions.

• Fax payment information.

• Make copies.